A ‘Friend of Tom’ or ‘Can’t Be Bothered’: One Man’s Rules at Bank of America

Thomas K. Montag, the bank’s No. 2 executive, has long run its markets and corporate banking division with favoritism and an iron fist, employees say.

Credit…Benjamin Norman for The New York Times

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By Kate Kelly

Early on in the pandemic, Bank of America found an innovative way to gauge the success of the bank’s work-from-home experiment: a spreadsheet, distributed to team managers daily, that pitted the productivity of people working from home against those who were still showing up at the office.

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