Vanguard, Robinhood Among Brokers That Had Platform Glitches
Vanguard Group,Robinhood Markets Inc. and other major brokerages said they had technical glitches with their platforms Monday morning.
Vanguard said on Twitter that some clients had been having problemsaccessing their accounts, but the issues were resolved. Robinhood washaving issues with crypto trading, it said on its status page. The page was updated later to reflect that all systems were operating normally.
A TD Ameritrade spokeswoman said a small number of clients on the Thinkorswim options trading platform were having problems with the display of profit and loss information. Earlier, some users faced delays viewing order status and historical quotes.
The challenges came as the Chicago Board Options Exchange Volatility Index, a measure of market uncertainty, jumped 15% to 25.18 as of 11:30 a.m. in New York. Heightened retail trading since the Covid-19 pandemic has put brokerages and their service interruptions into greater focus.
Other brokerages said they’d resolved problems on Monday, too. Charles Schwab Corp. apologized to customers after handling “intermittent issues” at the market open. There was a slowdown involving Merrill Lynch log-ins early in the day but the situation was resolved, according to a Bank of America Corp. spokesperson.
E*Trade users also reported problems, according toDowndetector. A spokesman didn’t immediately respond to a request for comment.
— With assistance by Lananh Nguyen, and Luke McGrath
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